Returns and Refunds Policy

Introduction
At Isabella Capture, we are committed to providing high-quality photography gear and ensuring our customers are fully satisfied with their purchases. If you are not completely happy with an item, this policy explains how you can request a return or refund, what conditions apply, and how we process your request safely and efficiently. Our goal is to make every transaction smooth, transparent, and hassle-free.

Eligibility for Returns
You may request a return within 10 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition as when it was delivered.
• All original packaging, tags, manuals, and accessories must be included.
• Products that are damaged, altered, or used after delivery are not eligible for return.
• Items purchased from third-party sellers are not covered under this policy.

Please ensure that returned items are securely packaged to prevent any damage during transit.

Refunds
All refunds are processed only in cash. Once your returned item is received and inspected, we will notify you regarding the status of your refund. Refunds are limited to the original purchase price of the item and do not include any shipping costs.

The cash refund will be issued promptly, usually within 5 business days after we confirm the condition of the returned item.

How to Request a Return or Refund
To initiate a return or refund, please contact us at:
[email protected]

Include the following details in your request:

• Your full name and order number
• The item(s) you wish to return
• The reason for the return

Once we receive your request, our team will provide instructions on how to return the item. Please follow these instructions carefully to ensure your return is processed efficiently.

Processing Returns
After we receive and inspect the returned item:

• We will verify that it meets all return conditions.
• If approved, the cash refund will be issued promptly.
• If the item does not meet return requirements, we will notify you and the item will be returned to you at your request.

Important Notes

• Only items purchased directly from Isabella Capture are eligible for returns and refunds.
• Refunds cover the original purchase price only.
• Shipping charges for returns are the responsibility of the customer.
• We reserve the right to deny a return if the item does not meet the conditions outlined above.

Contact Us
If you have any questions, concerns, or need assistance with returns or refunds, please contact us at:
[email protected]